If I Sign My Lottery Ticket Can I Mark It Out and Sign Again
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Prize claims
YOU'VE WON THE LOTTERY? CONGRATULATIONS!
Loto-Québec attaches the utmost importance to maintaining the public's trust. That is why it has implemented claim procedures to ensure the integrity of its operations.
Prize merits offices
Updated May 9, 2022
Our prize claims offices for winners, in Montréal and Québec metropolis, have been open for claims past appointment only.
- Prizes of $600 or less can still be claimed at a retailer.
- Prize claim for prizes upwards to $25,000 can exist washed past mail. It's the safest and nigh efficient way. Currently, mail service-in claims may take upward to half dozen weeks to process.
- Cadeau surprise: Prize claim tin exist made by mail service only. Meet the Cadeau surprise section for more information.
- Prizes of $25,000 or more, annuity, participation in a describe or game show: Please telephone call our customer service team at 1-866-611-5686 between 8:30 a.m. and 4:xxx p.m. Monday to Friday (except on statutory holidays) and they'll let you know how to proceed.
Not all of the prize claim offices at our casinos and gaming halls are open at this fourth dimension. They are accessible for winners with dumb mobility. For further data, please run into the Contact Us page for details.
How and where to claim a prize
Date to claim a prize
Yous have a winning ticket?
Ticket validation
Prizes are non awarded to minors
| Prize of $600 or less | |
| At a Loto-Québec retailer | It is important to get-go check that the retailer has the necessary cash on hand to pay your prize before having your ticket validated. Once the ticket has been validated, you may claim your prize only from that retailer or at one of Loto-Québec's claim centres. |
| Prize upward to $1,000 | |
| Past postal service* | i. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and concluding names, full accost and telephone number. ii. Keep a photocopy of the back and front end of your winning ticket. three. Mail everything, preferably by registered mail, to: Loto-Québec |
| Prize merits offices in Montréal and Québec city | By appointment only. 1. Prizes tin only exist paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and concluding names, full address and phone number. |
| Prize claim offices at our casinos and gaming halls | Run across the Contact us department for details on the claim offices. 1. Prizes can but exist paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full accost and telephone number. |
| Prize of more than $one,000 | |
| By mail* | 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, total address and telephone number. ii. Keep a photocopy of the back and front of your winning ticket. 3. Include a duly completed claim form [PDF – 66 KB], besides available from retailers. 4. Include a photocopy of a valid ID (driver's licence, health insurance card or passport). 5. Mail everything, preferably by registered postal service, to: Loto-Québec |
| Prize claim offices in Montréal and Québec metropolis | By appointment only. 1. Prizes can only be paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and concluding names, full accost and telephone number. 2. Nowadays a valid ID (driver's licence, health insurance carte du jour or passport). three. Provide a duly completed claim form [PDF – 66 KB], also bachelor from retailers. Yous can also fill information technology out in person at the merits role. |
| Prize claim offices at our casinos and gaming halls | See the Contact the states section for details on the claim offices. 1. Prizes can only exist paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and concluding names, total address and phone number. 2. Nowadays a valid ID (driver's licence, health insurance card or passport). 3. Provide a duly completed claim class [PDF – 66 KB], also available from retailers. Yous tin can too fill it out in person at the merits role. |
| Prizes of $25,000 or more than, annuity, participation in a draw or game show | |
| Please telephone call us at i 866 611 5686 between 8:30 a.1000. and four:xxx p.m. Monday to Fri (except on statutory holidays). | |
| Past mail* | 1. Include the original winning ticket. Ensure that the dorsum of the ticket is duly completed, including your first and final names, full address and telephone number. 2. Keep a photocopy of the back and front of your winning ticket. 3. Include a duly completed claim form [PDF – 66 KB], likewise bachelor from retailers. 4. Include a photocopy of a valid ID (commuter'southward licence, health insurance carte du jour or passport). 5. Mail service everything, preferably by registered post, to: Loto-Québec |
| Prize claim offices in Montréal and Québec city | By date but. 1. Prizes can only exist paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your get-go and concluding names, full accost and telephone number. 2. Present a valid ID (driver'southward licence, health insurance card or passport). 3. Provide a duly completed claim form [PDF – 66 KB], too available from retailers. Yous can also fill up information technology out in person at the claim office. |
| Prize claim offices at our casinos and gaming halls | Past appointment only: Delight call us at 1 866 611 5686 betwixt 8:30 a.m. and 4:30 p.thou. Monday to Fri (except on statutory holidays). 1. Prizes tin just exist paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your outset and last names, full address and telephone number. 2. Present a valid ID (driver'southward licence, wellness insurance menu or passport). three. Provide a duly completed claim form [PDF – 66 KB], also bachelor from retailers. You tin can as well fill it out in person at the claim office. |
| Prize of $1,000 or less (payable to a member of the group) | |
| By mail* | 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and phone number. Add the mention "as a group of X persons". 2. Keep a photocopy of the back and front of your winning ticket. 3. Mail everything, preferably past registered post, to: Loto-Québec |
| Prize claim offices at our casinos and gaming halls | See the Contact us section for details on the claim offices. 1. Prizes tin only exist paid on presentation of the original winning ticket. Ensure that the dorsum of the ticket is duly completed, including your kickoff and last names, full accost and telephone number. Add the mention "every bit a grouping of X persons". |
| Share in a prize of less than $25,000 Winning of $1,000 or less for each member of the group | |
| By postal service* | one. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number. Add the mention "as a group of X persons". two. Proceed a photocopy of the dorsum and front of your winning ticket. 3. Include a duly completed grouping purchase understanding. 4. Mail everything, preferably by registered mail, to: Loto-Québec |
| Share in a prize of less than $25,000 Winning of more than than $one,000 for, at least, one fellow member of the grouping | |
| By mail service* | i. Prizes can only be paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, total accost and telephone number. Add the mention "as a group of 10 persons". 2. Keep a photocopy of the back and front of your winning ticket. 3. Include a duly completed group buy agreement. four. For each group member who wins more than than $1,000, include a duly completed claim form [PDF – 66 KB], besides available from retailers. 5. For each group member who wins more $1,000, include a photocopy of a valid ID (driver's licence, health insurance card or passport). vi. Mail everything, preferably by registered mail, to: Loto-Québec |
| Share in a prize of $25,000 or more, annuity, participation in a draw or game testify | |
| Please call us at 1 866 611 5686 between 8:30 a.m. and 4:30 p.thou. Monday to Friday (except on statutory holidays). | |
| Past postal service* | 1. Prizes can only exist paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and concluding names, full address and phone number. Add together the mention "as a group of X persons". two. Keep a photocopy of the back and front of your winning ticket. 3. Include a duly completed group purchase understanding. 4. For each group member who wins more than $1,000, include a duly completed merits form [PDF – 66 KB], also available from retailers. 5. For each group member who wins more $1,000, include a photocopy of a valid ID (driver'south licence, health insurance card or passport). 6. Mail everything, preferably by registered mail, to: Loto-Québec |
| Gift won in categories one or ii: | |
| By mail* | 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and concluding names, full address and telephone number. 2. Ensure to make your souvenir choice in the winning category at the back of the ticket. 3. Keep a photocopy of the dorsum and front of your winning ticket. 4. Mail everything, preferably past registered post, to: Loto-Québec |
| Gift won in categories 3 or 4, or the 12 gifts: | |
| By mail* | 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your kickoff and final names, full address and telephone number. 2. Ensure to make your gift option in the winning category at the back of the ticket. 3. Keep a photocopy of the back and front of your winning ticket. four. Include a duly completed claim form [PDF – 66 KB], likewise available from retailers. 5. Include a photocopy of a valid ID (commuter'southward licence, wellness insurance card or passport). 6. Mail service everything, preferably by registered post, to: Loto-Québec |
| Cadeau surprise gift list (7-1033) | |
| You can take a look at the list of gifts offered [PDF - v.4 MB] with the 7-1033 edition of Cadeau Surprise (in French simply). | |
*The claimant assumes all risks related to sending tickets by mail (loss, delays, etc.) and recognizes that doing so may delay prize payout, if applicable.
| For lotteries purchased online, the prize amount(s) will be deposited directly to the winner's Espacejeux account if the total cash corporeality of the prize won with a single ticket is less than $25,000. For greenbacks prizes worth $25,000 or more, trade prizes and "annuity" blazon prizes, a client service agent will directly contact the winner to explicate the terms for claiming the prize. Such prizes must exist claimed in person by the winner at one of Loto-Québec'southward offices in compliance with the provisions indicated in Specific Online Gaming Conditions of Use. |
To make an engagement, delight call our customer service team at 1-866-611-5686 (Mon to Friday between viii:30 a.m. and 4:30 p.m.).
The first thing to do: Sign your ticket!
All lawful holders of lottery tickets purchased from a retailer must sign their ticket prior to validation.
When you sign it upon buy, y'all make it easier to show that y'all are the owner of the ticket and you protect your interests in case of loss. When a winning ticket is presented to Loto-Québec, the prize is but paid out to the lawful holder of the ticket. The name originally appearing on the ticket is taken into account.
Practice not scratch anything out or make other unnecessary marks on your ticket, as these may generate additional verifications and therefore extend prize claim processing time.
Signing a group ticket
Tickets purchased by a group must be signed by each of the participants or by the person who is responsible for the group prior to validation. The group representative must write the words " as a group of Ten persons " next to his/her proper name and include a group understanding.
A ticket purchased with Formule groupe allows its owner to validate and independently merits any prize associated with it. Each Formule groupe group member must therefore sign his/her ain ticket.
Confirming prizes
A winning ticket must be confirmed past ways of its command number, failing which no prize will be payable. Therefore, in lodge to merits a prize, you must always present your ticket.
A ticket that is illegible, mutilated, changed, altered, improperly cut, not conspicuously printed, incomplete, or which is erroneously printed or otherwise defective, volition be accounted invalid unless Loto-Québec ascertains, by means of the control number, that the ticket does in fact entitle its bearer to the prize being claimed.
Claim deadline and other data
A person may be required to provide proof that he/she has legal capacity of receiving a prize before the latter is remitted.
The merits period is 1 year from the draw date printed on the ticket or, for scratch tickets, 1 year from the product launch date.
In the event the lawful holder of a winning ticket dies, the prize will be paid out to the estate upon presentation of supporting documents.
Claiming a prize for a group
Follow the instructions indicated in the table below for Traditional groups. Cheques will be made out to the name of each lawful holder and remitted in person. Members of the group who are not present to claim their prize in person will receive a cheque by mail service.
With Formule groupe, the claim process is the same every bit for an individual ticket, as each member of the grouping holds a valid ticket indicating the number of shares he/she purchased. He/she may, therefore, validate his/her ticket and claim his/her share of the prize when convenient, independently of other group members.
Claiming a prize for some other person
Follow the instructions according to the type of prize won (encounter the tables below).
The bank check will be fabricated out and mailed to the lawful holder of the ticket.
Ticket purchased in another province
To claim a prize with a winning ticket purchased in another province, follow the instructions indicated on the dorsum of the ticket or ask for data from the lottery corporation concerned.
Ticket claimant from some other country
A visitor from abroad who purchases a lottery ticket in Canada and wins a greenbacks prize must obtain information on revenue enhancement laws in upshot in his/her state.
Loto-Québec volition non mail a cheque outside the country.
Quick Play games
If yous wish to receive your winnings from a Quick Play game before the draw of the date indicated on the initial ticket, sign that ticket, give information technology to the retailer who will pay out your prize and will render the initial ticket to you, also as a replacement ticket valid for the same draw. The replacement ticket will also indicate that the Quick Play game winnings accept been paid out. Exist sure to go along the replacement ticket, as it will enable you lot to merits any prize that may upshot from the draw.
When validating your ticket at a Loto-Québec retailer
- Heed for the musical tones.
Listen carefully when you validate your ticket. If you've won a prize, the terminal will play detail musical notes. Pay attention because this gives y'all an auditory signal that you have a winning ticket.
-
The following musical notes indicate that the amount yous've won is payable past the retailer ($600 or less).
-
The following musical notes signal that the prize you've won is non payable by the retailer (either in goods or an corporeality of more than $600) and that yous must fill out a prize claim class [PDF format – 92 KB], which is as well available from retailers, to claim your prize at one of Loto-Québec'southward offices or by mail.
-
The following musical notes hateful that the retailer must immediately give you ane or several free tickets.
- Scout the concluding's consumer display screen.
When you validate your ticket, the consumer display screen should be visible at all times. It will tell you if your ticket is a winner and how much you've won.
- Ask for your ticket and the matching validation slip.
As soon equally your ticket has been validated, the retailer must return your ticket and the matching validation skid printed from the terminal. Make sure the control number on your ticket corresponds to the one on the validation skid.
Information technology is illegal to sell lottery tickets to minors, and Loto-Québec's policy is to refrain from application prizes to people who are under eighteen years of historic period.
Any and all prizes won past a small-scale must be paid to the minor'south guardian. Loto-Québec reserves the right to append payment until proof of legal guardianship is received. In such a case, the Corporation volition withhold the prize until such fourth dimension equally a legal guardian is named.
The above rules apply even if a ticket is signed by both a small-scale and an adult. The portion of the prize won by the adult will be paid out, whereas the pocket-sized's portion will be withheld.
Useful links
brinkeranciverivens.blogspot.com
Source: https://loteries.lotoquebec.com/en/winners/prize-claims
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